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🌍 Worldwide Shipping - Call Today 01208 420 999
🌍 Worldwide Shipping - Call Today 01208 420 999

Delivery

SHIPPING IS A 'WALK IN THE PARK'

Here you'll find all the info you'll need about how we post, ship and deliver our parcels. If you desperately need your new goodies on a Saturday ready to make some tails wag, or you just need some further help, please contact us. We'd love to hear from you!

 

UK STANDARD DELIVERY

UK Standard Delivery is FREE on orders of £50 or over, or £2.95 for orders under £50. (please note dispatch in normally within 24 hours of receiving your order excluding weekends and Bank Holidays) 

*This promotion excludes international deliveries and the min check out for free delivery is £50.00 outside the UK.

**Bulky item(s) such as 15KG bags of food, will be dispatched as separate parcels, therefore, they may not turn up on the same day due to our couriers scheduling. We do try and dispatch them all at once, via separate tracking numbers due to the size.

Deliveries will be made within 2-3 working days after you place your order e.g. If you order on Wednesday your goods should be delivered by the following Monday. Order tracking is available by logging into your account.

Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day. We do not dispatch on bank holidays.

 

RAW FOOD

Deliveries will be directly form our supplier, due to the nature of the product, we have to add extra care with delivery, so there is a premium delivery fee on the product, we can only accept orders Monday to Wednesday before 3pm on these products.

 

ROYAL MAIL NEXT DAY GUARANTEED BEFORE 1PM

(available Monday to Thursday) 

Royal Mail Next Day Guaranteed before 1pm delivery, is only available when you order before 3pm Monday to Thursday. The cost of this service is £6.95 for all orders placed being shipped within the UK. (Please note your order will be dispatched same day if ordered before 3pm Monday to Thursday)

Deliveries will be made via Royal Mail on a next day service before 1pm, only if your order is received before 3pm Monday to Thursday. If you've given us a mobile number at checkout you will receive notification via text. If you wish to track your order, please visit www.royalmail.co.uk

Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day. We do not dispatch on Bank Holidays.

 

DPD NEXT DAY GUARANTEED BEFORE 12PM

DPD Next Day Guaranteed before 12pm delivery, is only available when you order before 3pm Monday to Thursday. The cost of this service is £7.95 for all orders placed being shipped within the UK. (Please note your order will be dispatched same day if ordered before 3pm Monday to Thursday)

Deliveries will be made via DPD on a next day service before 12pm, only if your order is received before 3pm Monday to Thursday. If you've given us a mobile number at checkout you will receive notification via text. If you wish to track your order, please visit https://www.dpd.co.uk/service/

Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day. We do not dispatch on Bank Holidays.

 

DPD NEXT DAY GUARANTEED BEFORE 10.30AM

DPD Next Day Guaranteed before 10.30am delivery, is only available when you order before 3pm Monday to Thursday. The cost of this service is £8.95 for all orders placed being shipped within the UK. (Please note your order will be dispatched same day if ordered before 3pm Monday to Thursday)

Deliveries will be made via DPD on a next day service before 10.30am, only if your order is received before 3pm Monday to Thursday. If you've given us a mobile number at checkout you will receive notification via text. If you wish to track your order, please visit https://www.dpd.co.uk/service/

Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day. We do not dispatch on bank holidays. 

 

DPD SATURDAY GUARANTEED BEFORE 12PM

DPD Saturday Guaranteed before 12PM delivery, is only available when you order before 3pm on FRIDAYS. The cost of this service is £9.95 for all orders placed being shipped within the UK. (Please note your order will be dispatched same day if ordered before 3pm Friday)

Deliveries will be made via DPD on a Saturday service before 12PM, only if your order is received before 3pm  Friday. If you've given us a mobile number at checkout you will receive notification via text. If you wish to track your order, please visit https://www.dpd.co.uk/service/

Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day. We do not dispatch on bank holidays.

 

INTERNATIONAL AND REST OF THE WORK

Royal Mail International and Rest of the world delivery delivery, is available when you order Monday to Thursday. The cost of this service is £14.95 for all orders placed being shipped outside the UK. (Please note your order will be dispatched same day if ordered before 3pm Monday to Thursday)

Deliveries will be made via Royal Mail and are normally 7 - 10 business days (however, a lot quicker at times), only if your order is received before 3pm Monday to Friday will be dispatched on the same day.

 

TERMS OF POSTAGE

If you opt for standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, Smartbreeder.com will re-ship your order at the companies expense and make a claim on your behalf.

All standard parcels will be dispatched on the Royal Mail standard delivery service if placed after 3pm. However, any parcel placed after 3pm using any other service will only be dispatched on the next working day.

Any promotional product that does not full under the general postage terms and conditions will have a standard postage charge, for example, the FREE PUPPY PACK, will have a standard delivery charge for the delivery service.

You will not be eligible for a refund on the postage if you misread the wording on our shipping policy and your order was placed after the cut of time and dispatched on the next working day using the service paid for. 

 

Unfortunately we cannot deliver on a bank holiday or Sundays. In this instance please expect your delivery on the next working day. 

Our warehouse and dispatch times are Monday to Friday 9am till 3pm if you order after 3pm on Friday your order will not be dispatched until the following Monday, if the following Monday is a Bank Holiday orders will not be dispatched until Tuesday. We do not operate on Bank Holidays, therefore your order will be dispatched on the next working day. 

If you need any further help please contact our customer service team via Hello@smartbreeder.com

Some of our items are direct from suppliers, so can take longer to receive, if you have not received your item within the time scales stated above please do not hesitate to contact us.

If you are not home at the time of delivery please refer to our delivery partners policies regarding second attempted deliveries and much more. 

 

RESTRICTED DELIVERY

AB1, AB2, AB3, AB4, AB5 

EC1, EC2, EC3, EC4

GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9 

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9

IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9 

IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9 

JE1, JE2, JE3, JE4

KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9 

PA2, PA3, PA4, PA5, PA6, PA7, PA8 

PH1, PH2, PH3, PH4, PH5, PH6. PH7, PH8, PH9 

TD1, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9 

W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1S, W1T, W1T, W1V, W1W, WC1, WC2