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Complaints / Feedback

Here at Smartbreeder.com have very strict and high standards that are upheld by our core, our team.
However, there may be the rare occasion where something has not quite gone to plan and you may wish to bring this to our attention.
We will acknowledge your complaint within 72 hours and aim to resolve it within 14 days of receipt. In certain circumstances, however, this may be exceeded but you will be informed of its progress throughout. In most cases, the issue is resolved in a matter of a few days.
 
There are two ways we accept complaints, see below the details of how to complain.
 
1. Email - You can email your complaint to Help@smartbreeder.com
 
(you will receive a ticket number when you email Help@smartbreeder.com and this will be your complaint reference) 
 
2. Write to us - You can write to us on, Complaints Dept, UNIT 3, Varley Business Centre, St James Street, Manchester, M40 8EL.
 
(please send your complaint recorded delivery, so if you do not receive an acknowledgement you have proof of the complaint being received)